Refund & Cancellation Policy

General Rule

All sales are final. Refunds are only granted under specific cases outlined below.

Refund Eligibility

Refunds considered when:

• E-coupon not redeemed and still valid.
• E-coupon was not delivered.
• Duplicate or erroneous charge.

Refunds not granted for:

• Change of mind.
• Failure to redeem before expiry.
• Missed appointments or no-shows.

Refund Request Process

• Submit refund requests via email to sales@glowupora.com with full name, order ID, and reason.
• Alternatively, can request refund in person at our physical store in Japan.
• Requests must be made within 5 calendar days of purchase.
• Approved refunds issued to original payment method within 7–14 business days.